Short answer: Fidelity does not publish a public list of its order and account error codes that we could find, so this page routes you by the code and wording on your screen to the matching UseFidelity guide. Find your code below. If it is not listed, note the exact message and call Fidelity at 800-343-3548.
Fidelity shows a code, usually in parentheses, when it cannot process an order, a transfer or a page. This page is the index to every error guide on UseFidelity. Use the table to jump to the right group, or scan the full list below.
What To Do First For Any Fidelity Error
- Write down the exact code and wording. The code, usually in parentheses, is what lets you find the right guide and is what Fidelity will ask for if you call.
- Check the time. Fidelity’s extended-hours page says pre-market runs 7:00 a.m. to 9:28 a.m. ET and after-hours runs 4:00 p.m. to 8:00 p.m. ET, that all extended-hours orders must be limit orders, and that dollar-based and fractional orders are only allowed during normal market hours. See our extended hours guide.
- Check your cash. If you are buying with money that has not settled, read our guide to cash available to trade.
- Check your account type. Fidelity’s trading-restrictions FAQ says cash accounts, which lack margin approval, are restricted from activities such as short selling and uncovered option writing. Options errors often trace back to account type or approval level.
- Look for a restriction on the account. Fidelity describes restrictions from good faith violations, cash-liquidation violations and free riding. Three good faith or cash-liquidation violations in 12 months, or one free-riding violation, can lead to a 90-day restriction. See how to avoid good faith violations.
- If you are still stuck, call Fidelity at 800-343-3548. Do not act on a message you do not understand.
Find Your Error By What Happened
| What happened | Start with |
|---|---|
| Buy order rejected for cash or buying power | 013014, 013911, 313011 |
| Order rejected because of the time of day | 010550, 340036; see also extended hours |
| Price or symbol problems | 020906, 146046, 004983, 14020 |
| Options order rejected | 354016, 354018, 100963, TC9052, 020282 |
| Account restricted or not eligible | 009972, 009979, 149009, restrictions in place |
| Agreements to accept | DI0902, DI3102 |
| Bank transfer or linking problems | MMH2000, bank account ownership |
| Website or app will not load | service unavailable, access denied, 020275 web server error, Active Trader Pro version |
Trading and order-entry errors
- Error 340036: dollar-based orders and OTC trades outside regular market hours
- Error 013014: buy order exceeds settled cash
- Error 013911: “Your account is limited to settled funds”
- Error 313011: estimated order value exceeds your margin buying power
- Error 313112: “This order cannot be placed”
- Error 020906: limit price too far from the last trade
- Error 010550: “Please note that the market is closed”
- Error 000960: “You must sell a minimum of one share”
- Error 146046: does not accept market orders under $1 per share
- Error 091976: the position you are selling exceeds the shares available
- Fractional shares: unable to sell fractional shares
- Error 004983: “The symbol you entered is not recognized”
- Error 14020: “The symbol you entered is invalid”
- Error 040989: invalid debit/credit order type
- Error OD0001: order could not be processed at this time
- Error 146822: securities flagged as Reg S cannot be traded
- Error 020275: “please call a Fidelity representative” when placing an order
Options trading errors
- Error 354016: order would leave an uncovered option position
- Error 354018: the “sell put option” error
- Error 100963: restricts certain opening option transactions
- Error TC9052: not permitted to make opening transactions
- Error 020282: the “opening transactions” error
- Error PA0012: your order to sell short cannot be accepted
Account restrictions and eligibility
- Error 009972: account restricted
- Error 009979: self-directed account ineligible for this type of security
- Error 149009: your account is not eligible for this security
- “This account has restrictions in place”
- DI0902: designated investments agreement
- DI3102: requires a one-time customer agreement
- “We were unable to verify your identity”
- Error 009981: account closed without warning
Bank transfers and account information
- Error MMH2000: bank transfer cannot be processed
- Can’t verify bank account ownership
- Error 16403: Fidelity is unable to provide the information you requested
Website and app errors
- “Service unavailable”: on Fidelity.com
- “Access denied”: on Fidelity.com
- Error 020275: “web server error” on Fidelity.com
- “Unsupported version of Active Trader Pro”
Related Guides
- Fidelity extended hours trading
- Cash available to trade explained
- Fidelity scams and fraud
- Contact Fidelity customer service
Frequently Asked Questions
Does Fidelity publish a list of its error codes?
We have not found a public list of order and account error codes on Fidelity’s website. The guides on this page are based on the message wording and on Fidelity’s published rules, and they say so where the exact cause is not documented.
Why can’t I place a market order outside regular hours?
Fidelity says all extended-hours orders must be limit orders, and that dollar-based and fractional orders are only allowed during normal market hours (9:30 a.m. to 4:00 p.m. ET).
Can I be restricted for selling before I have paid for a purchase?
Fidelity describes a good faith violation as selling a security bought in a cash account before it is paid for. It says three violations in 12 months can trigger a 90-day restriction on purchasing.
Where do I report a suspicious Fidelity email?
Fidelity’s security page says to forward the suspected email as an attachment to phishing@fidelity.com. Do not include account numbers, usernames or passwords.