Need Fidelity customer service? Get the main phone number (800-343-3548), live chat hours, virtual assistant access, and tips to avoid wait times. Available 24/7 in 2025.
Fidelity Customer Service Phone Number & Live Chat Support (2026 Guide)
(Updated Nov 2026) Need to reach Fidelity about your investment account, trading questions, or technical issues? Encountering issues on Fidelity.com or the mobile app can be an unpleasant, so you sometimes need the Fidelity help number to contact support by phone or live chat.
It can be frustrating, time-consuming or impossible solve trading or banking issue on your own, which is why Fidelity Investments provides different options for customers to receive the help they need, including email, live chat, and phone support.
Whether you’re troubleshooting login problems, have questions about your portfolio, or need help with a transaction, Fidelity offers multiple ways to get support quickly. Here’s your complete guide to contacting Fidelity customer service in 2026 based on individual needs or situations., including the fastest methods to avoid long wait times.
(Bonus: We’ll share with you a few tips on how to avoid the wait time when calling Fidelity customer support).
Fidelity customer service phone number
- Fidelity Customer service is available 24/7 at (800) 343-3548
- Operating hours: 24/7
- Average wait time to talk: 10 mins
Fidelity virtual assistant
The Fidelity Assistant is your first stop for quick answers and is available around the clock. This AI-powered tool can help you with account balances, transaction history, basic account questions, and navigating Fidelity’s website.
- Virtual Assistant is designed to help you with your requests 24/7
- Simply access it through Fidelity.com or the mobile app to get immediate responses without waiting on hold
- This is a chatbot with no wait time.
Best for: Account balance inquiries, transaction lookups, password resets, general FAQs, and navigation help.
Fidelity live chat hours
- Specialized support for your accounts or technical issues right from your computer screen.
- Operating hours: Monday thru Friday from 8am-10pm Eastern Time
- Weekend hours: Saturday thru Sunday from 9am-4pm Eastern Time
- Average wait time to chat: 5 mins
How to reach Fidelity customer service by phone without long wait time
Here are some tips on calling Fidelity customer service and not having to wait over an hour.
- Tip #1: Call outside of peak hours. Basic customer service is available 24 hours a day, seven days a week.
- Tip #2: It’s easier to chat with an agent online because you can just be put on the wait list and go about browsing the internet, typically taking approximately 20 minutes. You can also go to a physical branch in your area to skip the wait.
- Tip #3: When you call Fidelity, you can request a call back. And they’ll give you an estimated call back time.
- Tip #4: Tax season is Fidelity’s busiest time of year. January 1st through April 15th (normal year), followed by Thanksgiving for the remainder of the year.
People contact Fidelity with questions about tax forms, IRA contributions, and required minimum distributions. If you wait until 11 a.m. CT, people in the Pacific time zone will be up and calling. Otherwise, you’re doing the equivalent of driving during rush hour!
When to use each Fidelity customer service method
Here’s a quick decision-tree guide for knowing which contact method to use based on your issue:
- Use Virtual Assistant for: Account balance, transaction history, basic FAQs
- Use Live Chat for: Account issues, technical problems (with written record)
- Use Phone Support for: Complex issues, account changes, time-sensitive matters
- Use Social Media for: Public issues, quick questions, community support
Fidelity Customer Service Reviews
Andrew B:
I’ve had some great Fidelity customer service over the years. Just have to be patient. I was on the line yesterday for 45mins-1hr. They are also super busy because a lot of Robinhood customers are switching their accounts to Fidelity.
Earnest T:
I’ve only had pleasant experiences with them. But I did sit with someone who had somewhat of a roller coaster ride. So I guess there’s good and bad everywhere.
Clayton R:
My personal experiences with Fidelity’s online and in-person customer service have been consistently positive. Although I recognize that some individuals may have different incidents, I hope you can resolve any issues or try alternative options.
I have found that Fidelity’s web and phone platforms are exceptionally reliable and efficient.
Fidelity Customer Service Average Wait Time
Nola S:
1-2 minutes. I’ve never had an issue. Customer service has always been excellent as well.
Andrew G:
I wait between 5-15 minutes normally when I call. When I can, I use the chat. There’s an estimate for the time and you get everything in writing for review later.
Shane F:
I’m lucky if anything happens for 15-20. Usually takes about an hour for me.
Allen M:
It’s pretty quick, you might get transferred. Depends on what you’re calling about.
Austin L:
On one occasion, I contacted them after business hours, and my call was promptly answered in under 5 minutes. However, it is worth noting that they have a reputation for long wait times during trading hours.
Sherry L:
I have a dedicated advisor, so he usually answers immediately or returns my call within a short timeframe.