How to Fix Fidelity App Not Working or Won’t Open

Is anyone else having problems logging into Fidelity from the mobile app? Mine keeps crashing every time I attempt log in. Want to see if its a network issue before I uninstall and reinstall the app.

If the Fidelity mobile app is not working on your iPhone or Android devices, try the following troubleshooting tips.

Reinstall the app

Whether you have an iOS or Android device, reinstalling the Fidelity mobile app should be your first action if the app won’t open or isn’t working.

  1. Delete the app from your device.
  2. If you have an iPhone or iPad, go to the App Store and download the Fidelity app.
  3. If you have a mobile phone or tablet running on Android, you can download the Fidelity Investments app through the Google Play Store.
  4. Once the app is installed, tap to open it and log in to your account.

Clear Cache and App Data

If that still doesn’t work or the Fidelity app shows signs of slowness, you may have to clear the cache data that it’s using.

Go into Settings > Apps > choose the Fidelity app. Clear cache, then clear data. You’ll need to log back in and reset any preferences you might have changed.

💬 Community Discussion

Julia C:

Is anyone else having trouble with the app today? They said it’s an intermittent problem, but I’ve had it all morning.

A tech lead at Fidelity said they are working on a fix as they have had some issues with the latest iOS update on the iPhone.

He said they hope to have a completely new app available across the board by the end of the year. All their resources have been going to that, and this latest iOS update issue came unexpectedly.


If using Android, just close all apps using the “Box” button on the bottom. Reopen Fidelity and you’re all good!

Hi! I'm Diego, 38, and I currently reside in New York. I work as a financial analyst. I primarily focus on initiatives involving research and data analysis.

9 thoughts on “How to Fix Fidelity App Not Working or Won’t Open”

  1. NOVEMBER 2, 2022. I havent been able to log into my account through the App on my phone for a couple of weeks. I have cleared the cache and data, I have uninstalled the app and reinstalled it and still nothing. Is any one else experiencing the same thing?

  2. This is a great post! I have been having the same issue with my fidelity app not working. I have tried everything and I am not sure what to do. I have uninstalled and reinstalled the app, restarted my phone


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