Someone asks:
My daughter opened a Fidelity Roth account. She deposited money, and has since tried to purchase some stocks, but always gets the message that the account has been closed.
Error:(009981) The account specified in this trade has been closed. As a result, only sell orders for funds and equities are allowed. For other transactions, please call a Fidelity representative at 1-800-544-6666.
Your Fidelity account may be put on hold or restricted until you’ve verified your account. What kind of verification? We do not know exactly. This depends on the situation of the account holder.
How to Fix Fidelity Error (009981)
The best way to resolve this issue is by calling the phone number provided in the error message. By talking to a Fidelity customer representative, you’ll be able to figure out precisely what is going on with your trading account. Fidelity customer support is available 24/7, don’t forget to utilize it.
Based on our research, the 009981 error could mean a few things.
- If you’re young and don’t have much history with investing in the stock market, Fidelity is required to perform a Customer Identification Program (CIP).
- Some customers may be required to send a picture of their ID or bill for proof of residency.
- Some accounts on Fidelity are deemed “risky” for trading. Just call and ask them to lift the account restriction.
Other Comments
Glenn M:
I think that she should call Fidelity and get it straightened out.
Christopher V:
Yeah, just call man. That’s why Fidelity is so good, their customer service is always nice.
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