Someone from our community recently received a phone call from 603-864-6488 with “Fidelity Invest” on the caller ID. Is it really Fidelity, or a scam call? Here is what we know, what the public reports say, and how to check in a couple of minutes.
What We Know About 603-864-6488
- Area code: 603 is New Hampshire.
- Caller ID: readers report it displaying as “Fidelity Invest.”
- What Fidelity told us: when we asked, a Fidelity representative said the number has been used for Fidelity outbound calls to customers.
- Fidelity’s official list: the number is not on Fidelity’s phone numbers page. That page mainly lists the numbers customers call and Fidelity’s text short codes, so it is not proof either way.
- Public reports are mixed: commenters on caller-ID sites such as 800notes describe calls from this number about 401(k) rollovers and account reviews. Several say they checked with Fidelity and were told the company had not called them, and some report robocall-style audio or a disconnected number on callback. One commenter calls it a legitimate Fidelity number.
Put together, we can’t say this number is safe, and we can’t say it is always a scam. That is why the check below matters more than the number.
Why Would Fidelity Call You?
Fidelity representatives and advisors do sometimes call customers. Reasons readers report include:
- Account inactivity
- Updating your contact information
- 401(k) or IRA questions, such as a rollover
- Offering Fidelity’s financial advisor services
A legitimate reason for calling doesn’t make an unexpected call safe. Scammers use the same topics.
Why Caller ID Alone Isn’t Proof
Scammers can make any number, including a real company’s, show up on your caller ID. So even if a number really belongs to Fidelity, a call showing it doesn’t prove Fidelity is on the line. Judge the call by what the caller asks you to do, and verify it through a number you look up yourself.
Red Flags of a Fake Fidelity Call
- They ask for your password, a one-time security code, or your full Social Security number.
- They pressure you to act right now, or to move money, buy gift cards, or send crypto.
- They ask you to install software or give remote access to your computer.
- They contact you on WhatsApp or Telegram. Fidelity says it never contacts you unsolicited through third-party messaging apps like these.
- They discourage you from hanging up and calling Fidelity back yourself.
- The audio sounds like a robocall, or the number is disconnected when you call it back.
How to Check If the Call Was Really From Fidelity
- Don’t share anything. Hang up, and don’t call back the number that appeared on your caller ID.
- Call Fidelity directly. Dial Fidelity Customer Service at 800-343-3548, which Fidelity lists as available 24/7. Ask them to review the notes on your account and confirm whether a representative reached out to you.
- Check your account yourself. Sign in by typing Fidelity.com into your browser or opening the Fidelity app, not through a link from the caller or a text message.
- If you already shared information, call Fidelity right away, change your password, and report the call to the FTC at ReportFraud.ftc.gov.
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Frequently Asked Questions
Is 603-864-6488 a real Fidelity phone number?
A Fidelity representative told us it has been used for Fidelity outbound calls, but the number isn’t on Fidelity’s public phone list, and some people report calls from it that Fidelity said it didn’t make. Verify any call by hanging up and calling Fidelity at 800-343-3548.
Is 603-864-6488 a scam?
Reports are mixed, so we can’t say either way. Because scammers can fake caller ID, treat any unexpected call as unverified until you confirm it with Fidelity yourself.
Should I call 603-864-6488 back?
No. Call Fidelity at 800-343-3548 instead, and ask whether a representative tried to reach you.
What if I already gave the caller my information?
Call Fidelity right away, change your password, and report the call to the FTC at ReportFraud.ftc.gov.
Other Fidelity Numbers and Scams
- Call from 603-402-5050: legit or scam?
- 800-544-5315: phone number from Fidelity Investments?
- Is Fidelity’s @fmr.com email address legit?
- Scams & fraud guides
Related reading: what the Fidelity data breach settlement means and how to check if you qualify and how to enable two-factor authentication on Fidelity.