How to Fix “Service Unavailable” Error on Fidelity Website

Are you encountering the “Service Unavailable” message when accessing your Fidelity account or using the platform? This guide will walk you through several troubleshooting steps to get you back on track.

Possible Causes

There could be several reasons for receiving this error message:

• Temporary website issues: Sometimes, the Fidelity website may experience brief technical difficulties.
• Browser cache and cookies: Outdated cache and cookies can interfere with your browsing experience.
• Browser issues: Your browser settings or extensions might be causing conflicts.
• Internet connection: An unstable or slow internet connection can disrupt your experience.

Fixing “Service Unavailable” Error on Fidelity Website

Here are some steps you can try to resolve the “Service Unavailable” error:

Step 1: Clear Cache and Cookies

Outdated cache and cookies can lead to various issues, including login problems. Here’s how to clear them in your browser.

• Chrome: Open the Settings menu, navigate to Privacy and security > Clear browsing data, select the desired time range, and check the boxes for “Cached images and files” and “Cookies and other site data“.
• Safari: Open the Safari menu, select Preferences > Privacy > Manage Website Data, type “fidelity.com” in the search bar, and click “Remove Now“.
• Firefox: Select Settings > Privacy & Security > Select Cookies and Site Data then click Clear Data…

Step 2: Try a Different Browser

Sometimes, the issue might be specific to your current browser. Try accessing Fidelity using a different web browser, such as Chrome, Firefox, Safari, or Edge.

Step 3: Switch to the Mobile App

If possible, use the Fidelity mobile app on your smartphone. Fidelity Investments is available on the App Store for iOS devices and Google Play Store for Android devices.

Step 4: Contact Fidelity Support

If none of the above solutions work, contact Fidelity’s technical support team. You can reach them by phone at 1-800-343-3548, or by live chat through the Fidelity website.

Step 5: Check for System Maintenance

Occasionally, Fidelity performs scheduled maintenance on their systems, which can lead to temporary service interruptions. Be patient as the issue may resolve itself spontaneously.