How to Fix Active Trader Pro Not Working on Mac (2023)

What is Active Trader Pro?

Fidelity Active Trader Pro is a tool that provides traders with a complete and comprehensive trading experience.

It’s an all-in-one solution for trading stocks, options, and index funds. It also provides investors with research tools, live streaming data, and fake money to paper trade.

Fix #3: Active Trader Pro System Requirements

Check if your computer meets the system requirements to run Active Trader Pro.

	PC	Mac
Operating system	Windows 10	Mac OS X 10.15 Catalina or higher
Processor	3.0 GHz processor, Intel Core i7 or comparable dual/ quad core	3.0 GHz processor, Intel Core i7 or comparable dual/ quad core
Memory	8GB or more	8GB or more
Network connection	High-speed Internet 10 Mbps or better	High-speed Internet 10 Mbps or better
Hard drive	300 MB available	300 MB available
Graphics cards	32-bit graphics support 512 MB or more video memory Note: Dedicated graphics card preferred	32-bit graphics support 512 MB or more video memory
Required software	.NET Framework 4.6.2* – installed with ATP	Crossover*, .NET Framework 4.6.2* – both installed with ATP

Fix #4: Contact Fidelity

If Active Trader Pro is still not working on your computer, you should call Fidelity for additional assistants.

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💬 Community Discussion

Bob R:

Yes. I use ATP on a Mac. I had a lot of trouble with it crashing. I got on chat with the Fidelity helpdesk today, and he said part of the SPP was corrupted. He walked me through a process to delete the app and activity in the library, then reinstall. It works great now.

Antonio H

I feel it’s kind of slow. I’m on 16 GB ram. What do you have? It should run it. Does it just have the Icon on the dashboard and never opens? Try closing everything before opening or uninstalling it. ATP always opens for me but takes some time.

Steve R:

I have a Macbook Pro and a custom built Windows PC. Active Trader barely opens on the Macbook because it takes up so much of its drive. The custom PC works great.

John A:

I’d use another trading platform, but I was hoping to use Active Trader Pro because most of my trading is on Fidelity, but I really want/need to learn hot keys.

Juan G:

It has issues with the latest operating system update, you should call customer support.

John S:

I cannot get mine to install or open, I tried everything multiple times, and it will NOT work! I googled this, and there are many known issues with Active Trader Pro and Mac compatibility.