Fidelity Error (000960) You must sell a minimum of 1 share

Someone asks:

I was using the new trade ticket interface and ran into this error when placing an order.

Error: (000960) You must sell a minimum of 1 share. Please review your order or call a Fidelity representative at 1-800-544-6666.

Answer

As you are well aware, the new trade ticket interface is a work in progress. Errors are to be expected.

Here is a temporary solution to this problem.

  1. Login to your Fidelity account.
  2. Click on Trade.
  3. Verify that New Trade Experience is set to Off.
  4. Place your order.

Does anyone know when you get locked out what’s the reason and they don’t explain nothing and you have documents of funds in your account.

Can you elaborate? Are you saying that you can no longer access your Fidelity account?

Yes
I cannot get into account it says call but when I do they don’t let me back in

Have you tried calling again? A Fidelity rep should be able to explain why your account is locked.