If you’re a Fidelity.com customer, receiving an email from [email protected] may be cause for concern and hesitation. Is it a phishing attempt or legitimate email from Fidelity Investments?
What Is @mail.fidelity.com?
With phishing scams on the rise, we understand the concerns and are here to assist. Fidelity’s official representatives have confirmed that [email protected] is a legitimate email address associated with Fidelity Investments that is utilized for official communication, including notifications about online courses, webinars, product announcements and updates, and other Fidelity services from Fidelity.
Phishing scams are on the rise
Unfortunately, phishing scams have become increasingly common, so while [email protected] is a valid email, it’s always important to remain cautious when handling any email, especially those that seem unexpected or urgent.
Phishing scams often mimic legitimate addresses to trick users into revealing personal information or clicking on malicious links. Therefore, it’s best to avoid clicking on links in suspicious emails, and more importantly, never provide personal information unless you’ve initiated the communication, or without verifying the source.
If there’s a legitimate issue with your account, you should be able to call ANY Fidelity customer service representative (or online chat) to assist with the specific issue outlined in the email.
What to do if you’ve been targeted by scammers
If you still have doubts about an email you’ve received, Fidelity recommends you contact Fidelity Customer Service at (800) 343-3548 for confirmation. This extra step helps ensure that you are interacting with official communications and protects your personal and financial information from potential scams.
Remember, regarding topics related to your personal finance, it’s important to stay vigilant and verifying emails to safeguard your investments and maintain your financial security while using Fidelity’s services.